Operations Analyst
Job Name
Operation analyst
Brief description
Operations research analysts, sometimes also called management science analysts, are problem solvers.
The problems they tackle are for the most part those encountered in large business and government organizations, including strategy, forecasting, resource allocation, facilities layout, inventory control, personnel schedules, and distribution systems. Their methods generally use a mathematical model consisting of a set of equations that explains how things happen within the organization.(http://www.umsl.edu/,2007
)
Operations research analysts use computers extensively in their work. They are typically highly proficient in database collection and management, programming, and in the development and use of sophisticated software programs. Most of the models employed by operations research analysts are so large and complicated that only a computer can solve them efficiently.(http://www.umsl.edu/,2007)
Duties & responsibilities of this role
contribute advanced knowledge and experience in the application of quantitative operations research techniques, to support the analysis of risk, and inform decisions on the development of science and technology capability for national security. (http://jobs.careerone.com.au/ ,2007)
-Maintaining knowledge of relevant product offerings, current support policies and methods of support delivery.
-Establishing and maintaining strong and proactive relationships with customers, the operations team, Product Development and Product Implementation team members, other relevant areas of Technical Services, and vendors where appropriate.
-Ensuring accurate completion and distribution of all service level reporting on a daily basis.
-Supervising and performing the daily activities of the operations team. These activities include:
-Monitoring and maintaining operational systems to agreed service levels.
-Organising key activities for actioning change requests
-Implementation of minor enhancements to existing operational systems, where appropriate.
-Assisting the Team Leader in providing Operations Analysts and Service Desk staff support in training of products, problem resolution/mentoring and supporting the orientation of new staff.
-Daily processing of backups, housekeeping and day end procedures
-Restoring normal service operation as quickly as possible with minimum disruption to the business, whilst making sure that availability and service levels are maintained.
-Ensuring compliance and achieving appropriate standards in regulatory, internal and external audits
-Ensure compliance with relevant statutory and regulatory requirements regarding employees, including relevant OH&S Legislation. (http://jobs.careerone.com.au/ ,2007)
Job requirements
¿ Minimum 1-year exposure to IBM iSeries operating systems (desired)
¿ Minimum 1-year exposure to Microsoft Windows Operating Systems (desired)
¿ Minimum 1-year exposure to Service Desk or Call Centre environments (desired)
¿ Minimum 1-year exposure to Unix Operating Systems (desired)
¿ Good problem solving skills in a complex IT environment.
¿ Computer Science or related IT business degree (desired)
¿ Bachelors Degree, preferably in IT/Engineering or equivalent work experience
¿ At least 4 years IT Industry experienc
¿ Strong IIS, .Net, Windows Administration / troubleshooting and Web Hosting skill
¿ C Programming, JAVA, Tomcat, Apache, MS SQL or other relational database (SQL) experience preferred
¿ Experience with the Geneva suite of products strongly preferred
(http://jobs.careerone.com.au/ ,2007)
Salary
$90,000 (http://www.umsl.edu/services/govdocs/ooh9697/ocos044.htm)
$89,941 - $107,776 (http://careerone.com.au)
$40,000 (http://it.seek.com.au/)
$58,000 + Shift Loading(http://it.seek.com.au/)
$65,000 (http://mycareer.com.au)
$114,000 (http://it.seek.com.au/)
Industry/Organization
HAYS Accountancy and finance (http://jobs.careerone.com.au/ ,2007)
The Australian Government (http://jobs.careerone.com.au/ ,2007)
Michael Page International (http://jobs.careerone.com.au/ ,2007)
Interpro (http://mycareer.com.au/, 2007)
Lloyd Harrington (http://mycareer.com.au/ , 2007)
Job listing
Job Title:Operations Analyst
Employer:Lloyd Harrington
Location:Sydney, NSW Australia
Date:20-08-2007
Job Title:Operations Analyst
Employer:Michael Page International
Location:Melbourne, VIC Australia 3000
Date:20-08-2007
Job Title: Senior Operations Analyst
Employer:The Australian
Location:Surry Hills, NSW Australia 2010
Date:04-08-2007
Job Title: operations analyst
Employer:HAYS
Location:Sydney, NSW Australia 2000
Date:20-08-2007
Job Title: operations analyst
Employer: Interpro - NSW
Location:Sydney
Date:30-07-2007
Url:http://it.seek.com.au/users/apply/index.ascx?Sequence=54&PageNumber=1&JobID=10060201&
Other References used
http://www.umsl.edu/services/govdocs/ooh9697/ocos044.htm
Differences observed
The Australian Government requirements for a senior operation analyst
¿ Significant expertise in the use of quantitative methods.
¿ A high level of achievement in quantitative Operations Research/Operations Analysis/ Management Science.
¿ Experience in leadership and management of a research team.
The Lloyd Harrington requirements for an operation analyst
¿ Minimum 1-year exposure to Microsoft Windows Operating Systems (desired)
¿ Minimum 1-year exposure to Service Desk or Call Centre environments (desired)
¿ Minimum 1-year exposure to Unix Operating Systems (desired)
¿ Good problem solving skills in a complex IT environment.
¿ Computer Science or related IT business degree (desired)
The differences between a senior operation in the government and a junior in other company is that, the government one a needs more experience of leadership and use of methods, but the other company needs more computing skills and computer using experience.
The salary between those job have a big difference
An operation analyst in most company is only around $40,000-$70,000
But being a senior operation analyst in the Australian government will have $89,000-114,000
Most of the job advertisement for this role found in the web is from private sector
